Returns & Refund Policy

7-Day Quality Guarantee

Every Red Panda mat is inspected by hand before leaving our facility. If you receive an item with a verifiable manufacturing flaw (stitching unthreading, surface print blemish, thickness inconsistency) or transit damage, you are entitled to a free replacement or full refund within 7 days of confirmed delivery.

Conditions for Return

To be eligible for return or exchange:

• The desk mat must be unwashed, clean, and in its original rolled condition with protective sleeves.
• Any accessories, tags, or protective tubes provided with the product must be returned intact.
• A video or clear photographic proof of the defect or damage during unboxing must be provided.

How to Initiate a Replacement

Please follow these simple steps:

1. Email support@redpandastudio.in with your Studio Order ID (e.g. #RP-1001) and 2–3 clear photographs of the defect.
2. Our fulfillment quality assurance team will inspect the report and approve the replacement within 24 hours.
3. A prepaid reverse courier pickup will be scheduled from your delivery address, and a brand-new desk mat will be expedited to you.

Refund Timelines

In cases where a refund is requested rather than a replacement, once the item reaches our fulfillment center and passes inspection, the full purchase amount will be reversed to your original payment method (UPI / Bank Account / Card) within 3–5 business days.