🛡️ Eligible Replacement Reasons
Customers may request a replacement for the following verified reasons:
1. Damaged Product
The deskmat arrives torn, damaged, defective, or with significant physical damage incurred prior to or during delivery.
2. Wrong Product Received
The design, print model, or specific product received differs from the product ordered and confirmed on your invoice.
3. Wrong Size Received
The received deskmat dimensions differ from the size selected and confirmed in your order (e.g. ordered 900×400mm but received 800×300mm).
4. Other Product-Related Issue
Major manufacturing print flaws, stitching unravelling upon arrival, or material defects verified by our quality assurance team.
📋 How to Request a Replacement
Follow these straightforward steps to submit your replacement claim:
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Open My Orders & Select Your OrderLog in to your Red Panda account, navigate to My Orders, and find the relevant order card.
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Click "Request Replacement"Click the Request Replacement button on the order card or open the itemized invoice.
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Select the Affected Deskmat & ReasonChoose which deskmat from your order was affected, and specify whether it arrived damaged, wrong product, or wrong size.
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Describe Issue & Upload Clear PhotographsProvide a short description and attach clear photos showing the product, defect, packaging label, or size discrepancy against a tape measure.
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Submit for Support ReviewSubmit your request. You will immediately receive a unique Request ID (e.g.
RP-REP-1001) to track your status.
If you checked out without creating an account, you can use the Guest Replacement Form below or look up an existing request using your Order Number and the email or phone number used during checkout.
🔍 Review and Resolution
- Red Panda will review the request and may ask for additional information or photographs if required.
- Once approved, Red Panda will communicate the replacement process and any necessary return or pickup instructions.
- Eligible replacements will be arranged for the affected product or size, subject to verification and product availability.
- If the exact replacement is unavailable (e.g. sold-out limited edition), our customer support team will explain the available resolution options including alternative designs or store credit.
- Customers must not be charged for a replacement when Red Panda confirms that the error, defect, or damage was its responsibility.
Important Conditions & Statutory Consumer Rights
- Customers should report issues promptly after receiving the order (within 7 days of delivery).
- Customers should retain the received product, original tags, and packaging until the request is reviewed.
- Photographs showing the issue and parcel shipping label may be requested to verify the claim.
- Replacement approval is based on the actual order records and the reported physical issue.
- This policy complies with all applicable Indian Consumer Protection Laws (Consumer Protection Act, 2019) and does not exclude any statutory customer rights.
Submit a Product Replacement Request
Fill out the details below. Our support team verifies each claim against actual order records.
Track an Existing Replacement Request
Already submitted a request? Enter your Replacement ID and contact info to check its current review status: